Return, Refund & Cancellation Policy | RJPickz

At RJ PICKZ, we maintain strict quality checks before dispatching any wholesale orders. However, we have specific policies in place to handle rare discrepancies.

1. Return & Refund Conditions

We accept returns or process refunds ONLY if the mistake is from our end (e.g., wrong product dispatched or severely damaged goods due to our packing error).

2. Unboxing Video Requirement (MANDATORY)

CRITICAL RULE: To claim any return, refund, or shortage, an unboxing video is strictly mandatory.

The unboxing video must show the parcel from all sides clearly before opening.
The video must be continuous, uncut, and unedited from start to finish.
The shipping label must be clearly visible in the video.

If a proper unboxing video as described above is not provided, we will NOT take responsibility, and no refund or return will be processed under any circumstances.

3. Cancellation Policy

Due to the nature of B2B and wholesale business, cancellation is strictly NOT allowed once an order is placed and payment is processed. We do not offer refunds or cancellations for change of mind or incorrectly placed bulk orders.

4. Refund Processing

If a return is approved based on the mandatory unboxing video and our internal verification, the refund will be initiated to the original payment method within standard banking timelines.